Software, Apps & Technology for Hotels & Restaurants | iRiS

The Guest Experience Platform

iRiS is the leading guest experience platform provider serving the hospitality industry. Using our library of APIs customers can develop their own applications, accelerate their existing mobile strategy or use one of our award winning ‘out the box’ product solutions.

iRiS’s multi-tenanted, cloud-hosted Guest Experience Platform (GXP®) powers more than 3,000 hotels and restaurants worldwide, increasing revenue, reducing costs and successfully delivering an improved end-to-end guest experience.

The iRiS Platform

A flexible, powerful, end-to- end guest experience solution, iRiS’ multi-tenanted, cloud-hosted

Guest Experience Platform (GXP®) is a hospitality industry game-changer. It puts you in control of every customer touch point in your business, powering a superlative guest
experience, unique to your brand.

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iRiS Integrations

In the hospitality sector, competitive advantage depends heavily on exceptional customer care and great customer experiences, backed up by efficient, timely operations.

GXP supports the seamless integration of a wide range of third party tools and services to make your guests’ stay easier, more comfortable, more convenient, and more enjoyable.

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Out of the box products

The power of GXP lies in its open, modular architecture: the iRiS Professional Services team puts that power to work for your brand.

Highly experienced technically, our developers, consultants and trainers also have a comprehensive understanding and working knowledge of the needs and challenges of the hospitality sector. Their expertise delivers a bespoke GXP solution for your brand.

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Two-Way Messaging

Allow your guests and staff to hold instant messenger style conversations on a wide range of issues. Can I change my restaurant order? Has a courier dropped my parcel off at the front desk yet? What time does the restaurant close? Make it easy for your staff to deliver a great service.

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Mobile Dining

From fine dining to a quick snack before going out for the evening, make it easy for your guests to choose and order their food and drink. Use the APIs on this shelf to make selection and ordering simple and straightforward, and to secure those up-sell opportunities.

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"...a definite increase in in-room revenue..."

- Markus Lueck, Palais Hansen Kempinski Vienna

"...a winning product..."

Nick Price, citizenM

"...Revolutionise the way we do business..."

David Esseryk, Accor Hotels