All the talk in our industry these days is around the changing use of technology and how this will impact the way we engage with guests. This was clearly in evidence at the recent HITEC show in Toronto with new technology being unveiled to help hotels further engage with guests and maximise the potential of new technology.
But it is one thing looking at new technology today, but another entirely trying to predict what the technology of tomorrow will be. While at HITEC, our COO, Jeremy Ward was interviewed by WebCanada with the focus being on mobile trends of the future. The conversation explored how guest behaviour is likely to change and the opportunities this presents hotels to increase their revenue through new technology.