Melissa is the Vice President of Operations at iRiS and responsible for developing scalable structures, processes and driving a world-class customer experience for our clients. As VP Operations Melissa oversees the functions that are central to delighting and retaining iRiS’s customers: our Project Management and Professional Services who deliver great products and services and our Support team who deal with customer issues quickly.
Prior to joining iRiS in February of 2018 was Vice President of Delivery at Socialbakers, a social media marketing SaaS provider. While at Socialbakers she lead the transformation of the Professional Team from an in-house development model to a fully outsourced model: allowing the team to deliver faster results at better margins.
She has extensive experience in managing and delivering SaaS business solutions across industries with a proven track record of successful project delivery and transforming teams to deliver value added solutions on time and on budget.