Guest Communication

Provide guests with a range of communication options from hospitality specific messaging around orders and requests to automated bots running in popular messaging platforms that drive users to richer digital experiences.

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One-Way Messaging API

Functionality: Allow staff to notify guests in their own language when orders/requests change status

App: Standard Mobile Valet, Guest Valet, Web Valet or F&B Tablet

Works well with: Service Requests API, F&B Ordering API, Feedback API

Two-Way Messaging API

Functionality: Allow signed-in guests and staff to engage in two-way conversations regarding a GXP order, service request or general enquiry

App: Standard Mobile Valet, Guest Valet, Web Valet or F&B Tablet

Works well with: Service Requests API, F&B Ordering API, Feedback API

Chat Bot API

Functionality: Provide an automated chat bot with tailored responses in a range of messaging platforms such as Facebook and WeChat. Optionally incorporate GXP API’s to provide dynamic data in responses to questions. Promote other digital mediums such as web or mobile apps.

App: Facebook Chatbot or WeChat Chatbot

Works well with: Standard Web App

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Voice Control API

Functionality: Deliver voice activated scenarios using services like Amazon Alexa, providing guests with the ability to request information from GXP digital compendium, F&B menus, services, flight and weather information etc. all through the power of speech.

App: Amazon Echo

Works well with: Service Menu API, Service Requests API, F&B Menu API, F&B Ordering API, Flight API, Weather API or Digital Compendium API