Volara and iRiS: Enabling Multimedium Guest Engagement for the Hotel Industry
London, UK – June 14, 2018 — Volara, the voice-hub for the hospitality industry, and iRiS, the market-leading guest experience platform for the hospitality industry, today announced a partnership to engage guests across tablets, mobile devices and voice apps – creating a unique multimedium guest experience. The partnership will make it easy for guests to have instant access to the services of a hotel over their preferred medium – whether they are seeking a recommendation from the concierge, ordering food & beverage, arranging the delivery of an item they forgot at home, or requesting information about the hotel.
The Guest Experience Platform (GXP), provided by iRiS, enables apps on a mobile device or an in-room tablet to provide service requests, food & beverage ordering, and guest communication. Now, through the partnership with Volara being announced today, hotels will also be able to engage with their guests by voice over Amazon Alexa – with additional platforms like Google Assistant, IBM Watson, Apple Siri and Alibaba Genie being added soon.
Guests can engage with hotel services through multiple channels, whether they’re asking the hotel to recommend someplace for pizza or ordering a bottle of champagne from the in-room dining menu. Through the GXP platform, guest interactions like these will be integrated with other technologies running at the hotel to ensure seamless and efficient guest service.
“Voice is a revolutionary medium for hotel guest engagement,” said David Berger, CEO of Volara. “But voice is not the perfect medium for every communication and every guest. The joint solution we’re announcing today gives guests the power to choose how they want to engage with their hotel – whether by asking Amazon Alexa, picking up an in-room tablet, or sending a service request from their own mobile device.”
“We think that guests should have instant access to all hotel services through whichever medium they choose”, noted Chris Newton-Smith, CEO of IRiS. “Combining Volara’s voice-hub with our Guest Experience Platform (GXP) allows hotels to offer an exciting new method of guest engagement that is integrated into their digital guest experience.”
To learn more about Volara and the power of voice-based guest engagement, click here.
To learn more about IRiS and the its market-leading Guest Experience Platform, click here.
We believe that all hotel guests deserve the best possible experience. We are dedicated to building software that inspires hotels around the world to deliver a great guest experience through instant access to all services. Using our market-leading Guest Experience Platform (GXP), hotels and partners can add service requests, food & beverage orders, and guest communication capabilities to their tablet, mobile, or voice applications. Hotels can also use one of our out-of-the-box digital solutions.
+44 20 7099 9242
Volara is THE provider of custom voice-based solutions for the hospitality industry and the only such provider with the Alexa for Business Service Delivery Designation from Amazon. Volara’s proprietary software creates a business tool atop the leading smart speakers and natural language processing platforms. Volara’s proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. For more information, please visit www.volara.io.
David Berger, CEO
646-582-6938 Ext. 701