Platform - iRiS

Delight your guests, and your staff

Be Our Guest

The iRiS Guest Experience Platform A flexible, powerful, end-to- end guest experience solution, iRiS’ multi-tenanted, cloud-hosted Guest Experience Platform (GXP®) is a hospitality industry game-changer. It puts you in control of every customer touch point in your business, powering a superlative guest experience, unique to your brand.

In use at more than 3,000 hotels and restaurants around the world, GXP powers exceptional service, drives increased revenues and cuts costs.

GXP allows you to reach and engage guests, before, during and after their stay. It delivers powerful analytics for on-going marketing success and wider business improvement.

Available as a cloud, on-premise or hybrid solution, GXP supports all major devices, operating systems and browsers.

GXP Manager

At the heart of every iRiS GXP solution is GXP Manager, a tailored management portal, giving you complete, centralised control over content management, guest communication and interactive services across your network. Reports and Analytics GXP Manager provides guest activity reports and analytics, at all levels from group-wide down

to individual hotels, giving you the intelligence you need on company performance and guest response to communications campaigns.

Content Management

iRiS Manager, GXP’s Content Management System (CMS) is a powerful but simple to use central tool for adding, editing and updating information across all applications controlled by your GXP. iRiS Manager makes managing brand content at group, brand or property level quick and easy.

Security

GXP applies industry-standard SSL encryption to all iRiS device traffic. Room-based tablets use a dedicated, hidden, securely authenticated wireless network making traffic interception near impossible. Additional precautions are always taken when integrating GXP with third party systems such as room controls.

The API Library

Using the iRiS Open API Library we develop your brand’s bespoke guest management application. Alternatively, you can brief your own developers or use our award-winning out-of- the-box product solutions. Enhance your guest experience, accelerate your mobile strategy and streamline your service delivery.

You can select the APIs you need, with no need to buy or support functionality you don’t need. Powerful integration APIs enable seamless interworking between GXP and third party tools such as VoIP, CRM and POS.