Onboarding & implementation
Support
Be up and running within hours!
We're always here for you, every step of the way – your route to faster ordering, streamlined operations and happy staff.
How it works
Sign up and welcome
Information gathering
Platform configuration
POS / PMS integrations
Set up features & users and upload content
Hotel sign off and Go Live
Sign-Up to Go-Live
ONE
Sign up and welcome
Hotel signs up and shares information with staff (& other properties in group)
IRIS explains the process and deployment timelines
IRIS provides training guides and videos .
TWO
Platform configuration
IRIS configures and sets up outlets
Hotel submit all their branding requirements
THREE
Information gathering
IRIS requests information e.g connection details, users, outlets, licencing etc.
IRIS assists hotel in getting information and creating QR code(s)
FIVE
Set up features & users and upload content
Users and features are set up
All branding and content (menus, directories etc) uploaded and tidied
Test orders placed
SIX
Hotel sign-off and Go Live
Hotel reviews content and provides sign off
Hotel distribute QR code collateral
F&B ordering, guest directory and service requests made live to guests
POS / PMS integrations
IRIS establishes POS connection (and PMS if applicable)
First POS sync completed with platform training
FOUR
Integrations
Provide a seamless link with these interfaces:
POS: Simphony, Infrasys, InfoGenesis, Lightspeed
PMS : Opera, Springer Miller, Infor, Tiger TMS + approximately 60 more with aggregator
Payments: Freedom Pay, Stripe Payments + more
Additional interfaces to SOS, door locks, online check-in etc.
Generic API to allow customers/partners to build their own integrations based on the HTNG standard
What IRIS clients are saying
“Even on the African shores of the Indian Ocean, the implementation and training by the IRIS® team has been quick, simple and highly professional.”
Max Cheli, General Manager - Medina Palms Hotel, Kenya
“You made it so simple. Both our staff and guests are embracing the new POS integrated order and pay solution on IRIS® Guest Web.”
Yiannis Korkovelos, Director of Information Technology - The Charles Hotel, USA
“From project planning through to implementation and launch, IRIS’s team have helped us all the way. F&B orders for guests are easier and it gives our team a stable solution for managing those orders.”
Leo Plaster, Digital Product Manager - Gleneagles Hotel, United Kingdom
Support
Available 365 days/year
Online support portal 24/7 - knowledge-based articles, FAQs, videos, release notes
Walk Me guides in the GXP (Guest experience platform)
System status dashboard
97% customer satisfaction score
SLA based on priority
MSA enforcing a standard for the group
Account management and regular reviews
Utilize Freshdesk
FAQs
Please check the most commonly asked questions we receive on the IRIS hotel guest app.
Already use IRIS and need some help? Take a look through our support knowledge base to find answers to all of our solutions or contact support, we are happy to assist.