Instant requests, on the go!
Mobile Concierge
With 73% of guests wanting to interact with hotels via their smartphones, why not provide guests with a digital means of making requests or accessing information in the palm of their hands?
Hello IRIS mobile concierge - instant answers and recommendations 24/7.
Trusted by world-renowned hotels
Reach guests in a way that suits them
Room service, housekeeping, and transportation requests can be directed to the specific departments, streamlining processes and providing the guest with a more efficient and relevant service.
Save time and resources by giving your guests direct access to information and requests all in the palm of their hand.
Mobile concierge requests prevent any miscommunication or language barriers for international guests, increase guest satisfaction and boost revenue for hotels.
24/7 comfort and convenience for guests!
24/7 convenience
Provide guests with more control and convenience during their stay, and free up staff resources at the same time!
Mobile concierge allows guests to access information and request services at any time, from anywhere (on or off site), using their own devices.
This eliminates the need for guests to wait in line, search for a member of staff or call the front desk. Useful for guests who arrive at the hotel late at night or have urgent requests.
Quicker, improved service
Online service requests can be processed quicker than traditional methods satisfying guest’s needs more efficiently and enriching their overall experience.
For example, guests can request housekeeping services or book a taxi in seconds.
Guests receive a more personalised experience by customising their requests and preferences, and viewing their history of requests or orders.
Save resources and drive efficiencies
Hotels can optimise staff resources and increase operational efficiencies, which can lead to cost savings. Relevant staff are alerted to requests so that the hotel team never miss an order or message, and guests aren’t left waiting!
As everything is digital (and updated online) printing costs are reduced, if not eliminated entirely – a benefit to the hotel’s bottom line and the environment.
Elevate your guests' experience with IRIS
Demo our cutting-edge mobile concierge app and experience first-hand how it can enhance your hotel services.
Requests on the go
✔️ Concierge
Keep the Concierge at the guests’ fingertips - allow your guests to schedule a taxi ahead of time, giving staff more time to collect luggage.
✔️ Housekeeping
Extra towels, fresh linen, more pillows, turn down service (the list is endless) - all the services that your Housekeeping team offer can be easily requested.
✔️ Spa & leisure
Treatments and facilities can be browsed and booked at a guest’s leisure. Use IRIS to promote any last minute availability as well as managing incoming bookings.
Even more concierge features
✔️ Staff alerts
Alerts and escalations can be set up to suit your operations - whether that’s SMS, Email or Voice - so that the hotel team never miss an order or request.
✔️ SOS integration
For a seamless experience, why not integrate to allow requests to flow from IRIS into your SOS?
✔️ Increased revenue opportunities
By providing a wider range of services and recommendations, you can increase revenue through upselling and cross-selling opportunities.
✔️ In-stay feedback
Capture and resolve any in-stay issues during their stay, before guests leave negative reviews.
✔️ Accessibility
Online services and information are accessible for guests with disabilities or language barriers, which can be difficult to provide with traditional methods.
✔️ Data tracking
Hotels can access valuable data on guest preferences and behaviour which can be used to improve the guest experience and tailor marketing efforts.
Enrich your guest's experience
Trusted by 1000’s of properties across the globe!
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