Meet Nollie
Nollie Barja,
Customer Success Executive
Introducing… Nollie Barja, our Customer Success Executive at IRIS, who is based in the Philippines.
Get to know Nollie as he shares insights into his background, his life at IRIS and what he enjoys getting up to in his spare time…
How long have you worked at IRIS?
“I have been with IRIS for a year and 2 months now.’’
What’s your background?
‘‘I have been in the customer service / technical support field for 18 years now. I have lots of experience in communicating with customers when they need assistance and ensuring that a suitable resolution is found.”
What inspires you about working in hospitality?
“I love engaging with people from diverse cultures, and aligning with our clients in our shared commitment to delivering flawless guest experiences.”
What sets IRIS apart from other companies?
‘‘The work-life balance and flexibility. You know you are in the right company if you enjoy both.’’
What is your most significant achievement to date – personal or professional?
‘‘Personally, eating healthy. Professionally, having great communication skills and the ability to work in a team.’’
What gets you out of bed in the morning?
“My kids, I mean literally. I love them, they always remind me to chill out and enjoy simple things in life.”
What did you want to do when you were growing up?
‘‘ A painter. I love to draw and paint since I was a kid, it helps me feel confident.’’
What is your favourite hobby?
‘‘Cycling. Every weekend or when I have free time, I ride my bike. It always boosts my mental and physical well-being.”
What is your guilty pleasure?
‘‘Chocolates!’’
What puts a smile on your face/makes you happy?
“My two kids.’’
When was the last time you laughed so hard you cried?
“When my Mom told me a joke a week ago.”
What do you love about working at IRIS?
“The variety of tasks and responsibilities - it helps me feel engaged and I’m always learning something new. That’s the main reason I love working at IRIS.’’
What advice would you give anyone looking to join IRIS?
“Be customer-service oriented and initiate problem-solving to all of your clients.”
My hotel heroes…
Sofitel Philippine Plaza Manila
Last hotel [you visited/stayed at]
Edsa Shangri-La, Manila
Best hotel
