IRIS launches full integration to Shiji’s Infrasys Cloud POS to elevate the mobile ordering experience
The robust integration marks a significant milestone in improving operational efficiency, enhancing guest experiences, and driving F&B revenue growth for hospitality operators.
IRIS, a global leader in digital ordering for the hospitality industry, today announces the integration of its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. This strategic partnership will enrich the guest experience, save labour and increase ancillary revenue.
The IRIS mobile ordering platform empowers guests to self-serve from their devices at their convenience. It firmly puts guests in control of their ordering experience, freeing up staff time and resources to enable them to focus on delivering exceptional service.
New Integration
The integration of the two solutions comes with full security approval for Marriott mobile dining and IRIS’ greater F&B ordering estate. It enables operators to optimise the management of mobile orders: These orders will now flow directly to the kitchen via Infrasys Cloud POS, saving time, improving order accuracy, and reducing wait times.
The process delivers convenience and comfort to both guests and staff, enhancing the overall ordering experience and mitigating any language barriers.
Furthermore, hoteliers can promote items and services 24/7, maximising revenue opportunities across their properties.
“The IRIS mobile dining and Shiji Infrasys POS integration significantly reduces the number of calls and inquiries, thereby lessening the workload on staff and improving accuracy and communication.
Guests who face language difficulties can conveniently access the mobile dining platform, easily review order details and write comments to the Chef.
We’re enjoying the seamless guest payment options, the recommended items, and the ability to update guests in real time on expected delivery times. Guests can also request a tray collection to elevate their mobile dining experience further.”
“We’re delighted to announce this hotly anticipated partnership. It further solidifies our dedication and commitment to delivering a tailored and efficient mobile ordering service to hoteliers striving to provide guests with meaningful, seamless digital experiences.
We aim to empower hoteliers with the tools to drive additional revenue and free up resources, and this true integration delivers all this and more!”
“It’s great to launch this integration of IRIS Mobile Ordering and Infrasys Cloud POS to provide unparalleled convenience, efficiency, and guest satisfaction. It’s the result of many months’ work by both teams and is sure to support the demanding requirements of some of our key hotel clients’ in delivering a first-class service in the F&B space. Thanks to the whole team at IRIS.”
The integration of IRIS Mobile Ordering with Infrasys Cloud POS is now available for hospitality operators worldwide. For more information on IRIS and the full suite of integrations, please click here.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains, including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent worldwide have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average. For more information, visit www.iris.net.
Each feature is now available to operators. For more information on IRIS, click here
About Shiji
Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.
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