IRIS Newsletter - How to meet the digital expectations of today's guests
How do you deliver service excellence alongside meeting the digital needs of modern travellers? Discover how you can elevate your guest's experience with our latest mobile ordering and guest directory insights below...
Hotel Success Story
JW Marriott Indianapolis (White Lodging)
The flagship luxury property turned to IRIS in the face of rising competition from third-party delivery platforms like Uber Eats and DoorDash.
Now, they're achieving higher guest spend and slicker operations - and capitalising on busy events and conventions - hello HITEC!
Events
Were you at HITEC Indianapolis?
We touched down at HITEC in Indy and what a show it was!
It was great to re-connect with so many hoteliers and partners to demonstrate our mobile ordering magic in action!
We showcased our latest platform features including: Google Analytics, Verified Charge to Room, Digital Staff Ordering and Advance Ordering.
If you missed it, schedule some 1-to-1 time with one of our consultants to get a personalised demo.
Webinar
How to boost ancillary revenue 🎙️
We recently appeared on ExploreTECH’s webinar “Boosting Ancillary Revenue Beyond the Room”
It was an insightful discussion about driving guest spend through the power of upsells and experiences, and seamless ordering - across your whole property and beyond!
“With one solution, hotels can monetise traditionally passive spaces - gyms, lounges, meeting rooms - while offering a seamless guest experience.”
Check out the summary below to navigate the evolving tech landscape!
Partnerships
Alliants and IRIS unite to elevate digital experiences
Alliants, the global leader in guest experience technology, has partnered with IRIS to deliver an integrated solution that enhances the in-stay experience for both guests and hotel staff.
The partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions.
Feature focus
Multi-lingual 🌎
Are you talking your guest's language?
Enable overseas guests to switch the language on their app so they can read it in their native tongue - you immediately extend your appeal to a more diverse clientele.
This will lead to more orders and it'll reduce errors and miscommunication, leading to higher spend and greater guest satisfaction.
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for your team members.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Choose from these dates:
Our favourite features:
Automatic and manual discounts
Give guests special offers and discounts to boost guest spend and reward loyalty.
Quick Re-Order button
Ordering that second round becomes a breeze, saving your guests time and effort.
Related Items On Cart Page
Customers see personalised recommendations directly on the Cart Page.
