JW Marriott Orlando Bonnet Creek Resort & Spa has transformed its digital dining experience with IRIS Mobile Dining, giving guests the freedom to order food and drinks wherever they are across the resort. From in-room dining and grab-and-go coffee to poolside service across more than 250 loungers and cabanas, the platform has helped the luxury destination increase food and beverage revenue by 15% year on year while supporting teams during busy periods.

Printed guest directories are no longer enough for today’s mobile-first traveller.

Guests expect hotel information, services and experiences to be available instantly from their own device. From ordering room service and booking spa treatments to checking opening times or discovering local attractions, a digital guest directory removes friction and makes it easier for guests to engage throughout their stay.

Discover why the traditional hotel directory is outdated and how a mobile-first approach can improve the guest experience, support hotel teams and drive ancillary revenue.

Waldorf Astoria Bangkok partners with IRIS to create a seamless digital guest experience across its 171 luxury guestrooms.

The Hilton-approved platform provides guests with mobile F&B ordering, instant access to hotel information and improved operational efficiency, helping the team deliver a more personalised and effortless stay for guests.

How are hotels keeping up with guests who expect everything at their fingertips?

This month, we’re exploring how hotels can replace outdated processes with smarter digital experiences. Discover why the traditional guest directory needs a rethink, see how Canopy by Hilton Istanbul and The Westin Kierland Resort are embracing mobile-first services, and explore 10 common operational challenges mobile ordering can solve.

The Ava Hotel Paso Robles, Curio Collection by Hilton, has selected IRIS Mobile Ordering and Digital Guest Directory to simplify F&B operations, improve guest convenience and unlock new revenue opportunities across in-room dining and poolside service.

Featuring stylish guestrooms, multiple food and beverage venues and a rooftop pool, The Ava Hotel continually looks for innovative ways to enhance the guest journey while operating more efficiently.

Canopy by Hilton Istanbul Taksim has partnered with IRIS to deploy the Hilton-approved Digital Guest Directory, giving guests instant access to hotel information, dining, concierge services and local recommendations from their own devices.

The mobile-first solution replaces printed guest directories with a branded platform that can be updated in real time, helping the hotel improve guest engagement, reduce routine enquiries and support more sustainable operations.

Discover how Canopy by Hilton Istanbul Taksim uses the IRIS Digital Guest Directory to showcase its distinctive personality, support personalised service and help guests explore more of the hotel and its local neighbourhood. With hotel information, concierge services and curated hidden gems available in one mobile-first platform, guests can plan and explore before arrival and throughout their stay.

GloriaFood is reportedly closing in April 2027. Replacing an F&B ordering platform can affect menus, integrations, payments, kitchen workflows, guest communications and staff training.

Discover how hotel F&B operators can prepare, protect their operations and choose the right mobile ordering platform.

Fresh payment integrations, smarter digital menus and hotel success stories showing how IRIS is helping properties grow F&B revenue, improve operations and save staff time.

Check out this month’s round up of news here for practical ways to enhance the guest experience while driving measurable revenue growth. 

The award-winning Glasgow Marriott Hotel has increased room service revenue by 24% year-on-year after introducing IRIS Mobile Ordering and the IRIS Digital Guest Directory. The 303-bedroom hotel has made ordering easier for guests, reduced manual administration and improved operational efficiency across the team. Discover how this 4-star hotel is using IRIS to drive measurable revenue growth while delivering a faster, more convenient guest experience.

Hotels are under pressure to do more with fewer resources, while guest expectations around speed and convenience keep climbing. This article explores the operational friction points quietly damaging hotel F&B performance, and explains how mobile ordering platforms can solve them. It looks at the commercial impact too, and how hotels can increase spend per order and create a more consistent guest experience across every touchpoint.

The Westin Kierland Resort & Spa has transformed its in-room dining operation with IRIS Mobile Ordering, moving more than 60% of room service orders to digital. By giving guests the ability to browse, customise, order and pay from their own device, the resort has reduced call volumes, removed manual order entry and created a faster, more convenient dining experience.

Discover how they’ve unlocked measurable commercial gains here.

Hotels are under increasing pressure to grow revenue while delivering the seamless digital experiences guests now expect.

In this edition, see how InterContinental New Orleans is winning back spend from delivery apps, calculate your hotel's revenue potential with our new Revenue Calculator, and learn how Bankside Hotel is enhancing its five-star guest experience with IRIS digital solutions.

By implementing IRIS Mobile Ordering and Digital Guest Directory, this Glasgow hotel transformed its room service operation, reduced administrative workload and created new opportunities to drive revenue.

The results speak for themselves: a 24% increase in room service revenue, a 23% increase in order volume and 80% of room service orders are now placed through the IRIS platform.

Unlock the commercial value of mobile ordering and discover how much additional revenue your hotel could generate with the IRIS Revenue Calculator.

By entering just a few operational figures, you'll receive a tailored estimate of your potential F&B revenue uplift, operational efficiencies and return on investment based on proven results from thousands of hotels worldwide.