Digital guest directories have moved far beyond static in-room guides. Today they help hotels communicate in real time, showcase amenities, reduce front desk pressure and unlock new revenue opportunities. Discover seven practical ways a digital guest directory can enhance the guest experience while supporting operational efficiency and ancillary revenue.

Bankside Hotel, part of the Marriott Autograph Collection, partnered with IRIS to introduce mobile ordering and a digital guest directory without compromising its five-star service standards. By fully integrating IRIS with Micros POS, the hotel streamlined operations, reduced labour pressures and unlocked new revenue opportunities across previously unmanned spaces such as the Mezzanine and terrace bar.

By replacing traditional phone-based ordering with seamless mobile ordering integrated directly into its POS system, Mandarin Oriental, Singapore reduced miscommunication, streamlined operations and unlocked a 138% year-on-year increase in room service revenue.
They have modernised the guest experience and met expectations for convenience, speed and accuracy.

Facing limited staffing and growing competition from delivery apps, Aloft New York LaGuardia Airport turned to IRIS Mobile Dining to retain F&B revenue in house. Fully integrated with Micros POS, the solution streamlines operations, reduces queues and delivers a seamless, mobile first experience for modern travellers.

Discover how InterContinental New Orleans reimagined its room service operations, reduced labour costs and eliminated ordering errors with IRIS Mobile Ordering, while retaining valuable F&B revenue in a highly competitive dining market.

InterContinental New Orleans deployed IRIS’ highly flexible platform to provide guests with more flexibility and convenience, and compete with third party delivery companies.
It has also helped operationally by removing inefficiencies, reducing errors, and enabling staff to focus more on guest-facing service.

IRIS has announced outstanding year-on-year growth with Mandarin Oriental, highlighting the power of digital innovation in elevating luxury dining experiences.
F&B spend and operational efficiencies have significantly increased following deployment of IRIS’ digital ordering platform across its portfolio of 20 hotels across Europe, the Americas and Asia Pacific

IRIS shares its 2026 outlook on smarter hotel tech, highlighting how mobile ordering and digital guest directories are helping operators improve guest service and grow ancillary revenue. From amenity pre-ordering and expanded F&B opportunities to real-life success stories and new feature updates, this edition focuses on practical ways to reduce friction and deliver more personalised guest experiences across the entire property.

Aloft New York LaGuardia Airport introduced mobile dining to fulfil modern guest expectations while easing operational pressure.

With limited staffing and growing competition from 3rd-party delivery apps, the hotel needed a digital solution that could retain F&B spend in-house without adding strain to its operations. IRIS Mobile Dining delivered a seamless ordering experience that increased convenience for guests, improved restaurant flow, and unlocked incremental revenue.

Discover how IRIS Mobile Ordering has been a huge revenue-generator and time saver for Mandarin Oriental Savoy, Zurich.

They generate 27% higher spend with digital orders over phone orders now that guests can order directly via the MO app for a seamless, holistic digital experience.

As hotels navigate continued pressure on rooms revenue, F&B has firmly stepped into the spotlight as one of the most powerful drivers of ancillary income.

Here’s our top tips to drive adoption from mobile ordering to unlock incremental revenue, delight guests and transform your digital F&B operations.

Learn how the Sheraton Mallorca Arabella Golf Hotel has boosted revenue by 21% YOY and revitalised guest communication across their resort through digital innovation.

Seeking a fully integrated, contactless solution that aligned with Marriott brand standards, the IRIS platform is now the hotel’s central digital touchpoint, empowering guests to explore, order, and engage effortlessly throughout their stay.

As we head into 2026, guest expectations are rising and hotels need technology that works harder behind the scenes, making the guest journey feel effortless and intuitive.

Here, IRIS breaks down what’s firmly in and what’s on the way out for mobile ordering and digital guest directories. The message is clear: 2026 will belong to hotels that reduce complexity, empower their teams, and give guests more control, choice and convenience at every touchpoint.

Johan Ohlin, IRIS’s Chief Technology Officer, leads the technology strategy to help hotels boost revenue, improve operations and enhance the guest journey.
In this interview with Hotel Technology News, Johan discusses the breath of our platform and AI, it’s capabilities and future ambitions for the future of mobile tech.

As 2025 draws to a close, IRIS reflects on a year of growth, innovation and global expansion. With record digital ordering volumes, new platform features, prestigious hotel partnerships and multiple industry awards, IRIS strengthened its position as a trusted technology partner for hotels worldwide.