Resources
Insights, updates & real-world success stories from IRIS
Explore the latest hospitality trends, company news and customer experiences, with practical ideas to help hotels enhance the guest experience and streamline operations.
Reclaiming hotel F&B revenue from delivery apps: Are your guests ordering from DoorDash & Deliveroo instead of from you?
Hotels are losing valuable F&B revenue to third-party delivery apps such as Uber Eats, Deliveroo and DoorDash. Discover how IRIS Mobile Ordering helps hotels make in-room dining more convenient, capture more guest spend and keep revenue in-house.
Video - How unified F&B ordering turns guest touchpoints into revenue
Mobile ordering is becoming a core part of the guest experience, shaping how travellers order, interact with a brand and access services across a property.
In this interview with Hotel Management, IRIS Deputy CEO Graham Rushin explains why fragmented platforms can create inconsistent journeys, increase training and support demands, and weaken the branded experience across a hotel portfolio.
The Westin Kierland serves up smarter F&B operations as 60% of room service orders go digital with IRIS Mobile Dining
The Westin Kierland Resort & Spa has digitised its in-room dining operation with IRIS Mobile Dining, with more than 60% of room service orders now placed digitally. The 735-room Scottsdale resort has reduced manual order entry, cut guest calls and removed the need for traditional breakfast door hangers, saving staff time while increasing mobile ordering revenue year-on-year.
IRIS heads to HITEC Paris as hospitality technology's flagship event lands in Europe for the first time
IRIS will exhibit at the inaugural HITEC Paris, HFTP's flagship hospitality technology event making its first appearance in Europe, co-located with EquipHotel Paris from 2-5 November 2026. The team will showcase European case studies and the latest platform innovations across mobile ordering, guest directory and concierge solutions.
From clicks to conversion: Six UI design tweaks to boost spend and engagement
Small changes to the way hotel menus, services and guest information are presented online can have a meaningful impact on engagement and spend. In this article, IRIS UX/UI Designer Jobie Yip shares six design tweaks to help hotels improve their digital guest directories and F&B ordering platforms to turn a passive digital menu or guest directory into a more powerful commercial tool.
7 budget priorities to turn your F&B from amenity to main revenue driver in 2027
Hotel F&B has the potential to contribute far more to the bottom line. As hotels plan their 2027 budgets, IRIS explores seven ways technology can help turn food and beverage into a stronger revenue driver, from mobile ordering and upselling to digital menus and integrated hotel systems.
Proof that technology can help capture more guest spend, improve operational efficiency and make F&B a significant contributor to overall hotel performance.
JW Marriott Orlando Bonnet Creek Resort & Spa- Mobile dining
JW Marriott Orlando Bonnet Creek Resort & Spa has transformed its digital dining experience with IRIS Mobile Dining, giving guests the freedom to order food and drinks wherever they are across the resort. From in-room dining and grab-and-go coffee to poolside service across more than 250 loungers and cabanas, the platform has helped the luxury destination increase food and beverage revenue by 15% year on year while supporting teams during busy periods.
Why most hotel guest directories are outdated and how to improve them
Printed guest directories are no longer enough for today’s mobile-first traveller.
Guests expect hotel information, services and experiences to be available instantly from their own device. From ordering room service and booking spa treatments to checking opening times or discovering local attractions, a digital guest directory removes friction and makes it easier for guests to engage throughout their stay.
Discover why the traditional hotel directory is outdated and how a mobile-first approach can improve the guest experience, support hotel teams and drive ancillary revenue.
Waldorf Astoria Bangkok elevates luxury guest experiences with IRIS digital ordering and guest directory
Waldorf Astoria Bangkok partners with IRIS to create a seamless digital guest experience across its 171 luxury guestrooms.
The Hilton-approved platform provides guests with mobile F&B ordering, instant access to hotel information and improved operational efficiency, helping the team deliver a more personalised and effortless stay for guests.
IRIS Newsletter - The smarter way to serve today’s hotel guest
How are hotels keeping up with guests who expect everything at their fingertips?
This month, we’re exploring how hotels can replace outdated processes with smarter digital experiences. Discover why the traditional guest directory needs a rethink, see how Canopy by Hilton Istanbul and The Westin Kierland Resort are embracing mobile-first services, and explore 10 common operational challenges mobile ordering can solve.
The Ava Hotel Paso Robles selects IRIS to unlock smarter guest experiences and new F&B revenue
The Ava Hotel Paso Robles, Curio Collection by Hilton, has selected IRIS Mobile Ordering and Digital Guest Directory to simplify F&B operations, improve guest convenience and unlock new revenue opportunities across in-room dining and poolside service.
Featuring stylish guestrooms, multiple food and beverage venues and a rooftop pool, The Ava Hotel continually looks for innovative ways to enhance the guest journey while operating more efficiently.
Canopy by Hilton Istanbul Taksim partners with IRIS to enhance guest journey with Digital Guest Directory solution
Canopy by Hilton Istanbul Taksim has partnered with IRIS to deploy the Hilton-approved Digital Guest Directory, giving guests instant access to hotel information, dining, concierge services and local recommendations from their own devices.
The mobile-first solution replaces printed guest directories with a branded platform that can be updated in real time, helping the hotel improve guest engagement, reduce routine enquiries and support more sustainable operations.
Canopy by Hilton Istanbul Taksim - Digital guest directory
Discover how Canopy by Hilton Istanbul Taksim uses the IRIS Digital Guest Directory to showcase its distinctive personality, support personalised service and help guests explore more of the hotel and its local neighbourhood. With hotel information, concierge services and curated hidden gems available in one mobile-first platform, guests can plan and explore before arrival and throughout their stay.
GloriaFood is reportedly closing in 2027: what hotel F&B operators should do next
GloriaFood is reportedly closing in April 2027. Replacing an F&B ordering platform can affect menus, integrations, payments, kitchen workflows, guest communications and staff training.
Discover how hotel F&B operators can prepare, protect their operations and choose the right mobile ordering platform.
IRIS Newsletter - Grow F&B revenue, save time & see what's new with IRIS
Fresh payment integrations, smarter digital menus and hotel success stories showing how IRIS is helping properties grow F&B revenue, improve operations and save staff time.
Check out this month’s round up of news here for practical ways to enhance the guest experience while driving measurable revenue growth.
See what we can do.
IRIS helps companies of all sizes provide digital solutions to their guests. Start today by requesting a demo, or let us know about your business.