Waldorf Astoria Bangkok partners with IRIS to create a seamless digital guest experience across its 171 luxury guestrooms.

The Hilton-approved platform provides guests with mobile F&B ordering, instant access to hotel information and improved operational efficiency, helping the team deliver a more personalised and effortless stay for guests.

How are hotels keeping up with guests who expect everything at their fingertips?

This month, we’re exploring how hotels can replace outdated processes with smarter digital experiences. Discover why the traditional guest directory needs a rethink, see how Canopy by Hilton Istanbul and The Westin Kierland Resort are embracing mobile-first services, and explore 10 common operational challenges mobile ordering can solve.

The Ava Hotel Paso Robles, Curio Collection by Hilton, has selected IRIS Mobile Ordering and Digital Guest Directory to simplify F&B operations, improve guest convenience and unlock new revenue opportunities across in-room dining and poolside service.

Featuring stylish guestrooms, multiple food and beverage venues and a rooftop pool, The Ava Hotel continually looks for innovative ways to enhance the guest journey while operating more efficiently.

Canopy by Hilton Istanbul Taksim has partnered with IRIS to deploy the Hilton-approved Digital Guest Directory, giving guests instant access to hotel information, dining, concierge services and local recommendations from their own devices.

The mobile-first solution replaces printed guest directories with a branded platform that can be updated in real time, helping the hotel improve guest engagement, reduce routine enquiries and support more sustainable operations.

GloriaFood is reportedly closing in April 2027. Replacing an F&B ordering platform can affect menus, integrations, payments, kitchen workflows, guest communications and staff training.

Discover how hotel F&B operators can prepare, protect their operations and choose the right mobile ordering platform.

Fresh payment integrations, smarter digital menus and hotel success stories showing how IRIS is helping properties grow F&B revenue, improve operations and save staff time.

Check out this month’s round up of news here for practical ways to enhance the guest experience while driving measurable revenue growth. 

The award-winning Glasgow Marriott Hotel has increased room service revenue by 24% year-on-year after introducing IRIS Mobile Ordering and the IRIS Digital Guest Directory. The 303-bedroom hotel has made ordering easier for guests, reduced manual administration and improved operational efficiency across the team. Discover how this 4-star hotel is using IRIS to drive measurable revenue growth while delivering a faster, more convenient guest experience.

Hotels are under increasing pressure to grow revenue while delivering the seamless digital experiences guests now expect.

In this edition, see how InterContinental New Orleans is winning back spend from delivery apps, calculate your hotel's revenue potential with our new Revenue Calculator, and learn how Bankside Hotel is enhancing its five-star guest experience with IRIS digital solutions.

IRIS continues to help hoteliers unlock new revenue opportunities with smarter digital guest experiences. This month sees the launch of a strategic partnership with Global Hotel Alliance and the latest platform enhancements to increase guest spend through intelligent upselling. Plus, discover new innovations at HITEC San Antonio 2026 and how The Shelbourne Hotel transformed its guest experience with digital technology.

IRIS announces the promotion of Graham Rushin to the role of Deputy Chief Executive Officer (Deputy CEO).
Previously serving as Vice President of Sales and Marketing, Graham's appointment reflects IRIS's ambitious growth agenda and commitment to delivering world-class digital guest experiences at scale.

IRIS will unveil new mobile ordering innovations and hospitality integrations at HITEC San Antonio 2026, showcasing how hotels can increase guest spend, streamline operations and create more connected digital guest experiences. Visit the team at booth #2230 and hear from Graham Rushin at one of the tutorials.

IRIS has announced a strategic partnership with GHA to bring its digital guest experience solutions to their global network of hotel brands.

The agreement gives GHA members access to IRIS’ platform, enabling hotels to increase ancillary revenue, streamline operations and deliver a more seamless, mobile-first guest experience.

This latest update explores how mobile ordering helps hotels maximise revenue during peak season by reducing friction, capturing more guest spend, and easing operational pressure.

From profitable poolside service to allergen transparency and major event readiness, it brings together practical ways to turn busy periods into consistent, scalable revenue opportunities, backed by real hotel success stories and expert insight.

Mandarin Oriental, Singapore has transformed its in-room dining into a high-performing digital revenue channel with IRIS Mobile Ordering. By removing the need for phone-based orders, the hotel streamlined operations, reduced errors, and delivered a more seamless guest experience. The result is clear: 138% year-on-year revenue growth, higher average order values, and 70% of orders now placed digitally.

Marc & Rose Hospitality achieves a 15% uplift in F&B revenue with resort-wide mobile ordering from IRIS. Guests can now order from anywhere on property, increasing spend while reducing pressure on staff. With strong results across two resorts, the group is now rolling out the solution across its wider portfolio.