IRIS Newsletter - Smarter guest engagement for high-demand moments
As peak season approaches, seamless guest ordering becomes more critical than ever. Discover how mobile ordering can unlock more poolside profits and explore how The Westin Riverwalk captures more orders with IRIS. We also highlight our latest webinar on reimagining F&B, and reveal how hotels can capitalise on major events like the World Cup with smarter digital experiences.
Read on to find out more!
Thought leadership
Make a splash with poolside mobile ordering
When poolside demand peaks, guest expectations rise just as operational pressure hits its limit.
Here's 10 ways that mobile ordering enables hotels to streamline service, increase F&B spend, and reduce strain on teams. It shows how digital tools can turn busy summer moments into consistent revenue opportunities while enhancing the guest experience.
Feature focus
Allergen and attribute filters
Discover how IRIS’ allergen feature helps hotels deliver safer, more transparent digital dining experiences.
By displaying clear allergen and attribute filters on digital menus, properties can empower guests to order with confidence, reduce service queries, and support teams in delivering accurate, compliant service - all while maintaining a seamless ordering journey.
Success Story
The Westin Riverwalk, San Antonio (HEI Hotels & Resorts)
“IRIS provides us with the perfect tool to capture more revenue and more orders - it has transformed our room service offering.
Guest spend is up, service is faster, and our teams are happier. It’s helped us compete with online delivery giants by offering something more personal and more convenient."
ILHA webinar
Luxury hotels re-imaginging F&B as an ancillary revenue driver
With 73% of travellers preferring to manage their stay digitally, leading hotels are no longer treating F&B as an amenity; they're transforming it into a powerful ancillary revenue engine.
Our webinar with ILHA highlights how luxury hotels are re-imagining F&B to increase guest spend while maintaining a high-touch experience.
Thought leadership
Score big during the World Cup: How hotels can maximise revenue with mobile ordering
Hotels across North America are preparing for a surge in demand ahead of the FIFA World Cup 2026.
This article explores how mobile ordering and digital guest directories can help hotels manage peak service pressure, extend service into new areas and increase F&B revenue without adding headcount.
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for your team members.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Register for our next webinar here:
20th May 2026
We look forward to seeing you there!
