Mandarin Oriental, Singapore reports 138% room service revenue growth following IRIS digital ordering rollout
Luxury Marina Bay hotel boosts guest spend, improves efficiency and enhances the digital guest journey with IRIS mobile ordering
Mandarin Oriental, Singapore, the five-star luxury hotel located in the heart of Marina Bay, has transformed its in-room dining experience through the implementation of IRIS Mobile Ordering and digital guest directory solutions, delivering significant revenue growth, operational efficiency and a seamless digital guest journey.
As part of Mandarin Oriental’s ongoing commitment to delivering exceptional service and innovation, the Singapore property introduced IRIS, a global leader in digital F&B ordering and guest experience solutions for hospitality, following a recent renovation and a strategic focus on enhancing guest convenience.
Seamless mobile ordering experience
IRIS Mobile Ordering enables guests to browse menus, personalise their selections and place in-room dining orders directly from their own devices via QR codes, removing the need for traditional phone-based ordering. Fully integrated with the hotel’s Infrasys POS, orders are sent directly to the kitchen, improving speed, accuracy and overall service delivery.
High guest adoption and spend
Since deployment, Mandarin Oriental, Singapore has achieved a 138% year-on-year increase in room service revenue, alongside a 136% increase in order volume. Digital ordering now accounts for 70% of all room service orders, highlighting strong guest adoption and a clear preference for mobile-first experiences.
The platform has also driven higher average transaction values, supported by visually rich menus, clear descriptions and intuitive upsell opportunities. Guests benefit from a more convenient and transparent ordering experience, while staff are able to operate more efficiently.
“IRIS Mobile Ordering has completely changed how we manage room service. It’s a far more efficient and accurate way of operating, and our guests genuinely prefer it.
The increase in digital adoption, guest spend and revenue has exceeded expectations, while helping our teams save time and focus on delivering exceptional service.”
“We’re delighted to see the strong results Mandarin Oriental, Singapore has achieved with IRIS. This is a clear example of how digital ordering and guest experience platforms can drive both revenue growth and operational efficiency.
By removing friction from the guest journey and enabling smarter service delivery, hotels can unlock new levels of performance while maintaining exceptional standards.”
Operational efficiency and service improvements
Operationally, the shift to digital ordering has significantly reduced inbound calls and eliminated common issues associated with phone-based ordering, including miscommunication and repeated clarifications, particularly for international guests.
Orders placed digitally flow directly into the POS system, enabling faster preparation and fulfilment, while freeing up staff to focus on guest-facing service. The solution has also proven highly effective during peak periods and major events, allowing the hotel to manage high volumes of simultaneous orders without disruption.
The IRIS digital guest directory further enhances the experience by providing guests with instant access to hotel services, menus and information in multiple languages, supporting a consistent and intuitive journey throughout their stay.
Building on this success, the hotel is now exploring further expansion of mobile ordering across additional areas of the property, including poolside service, to unlock further revenue opportunities.
Discover the full case study here.
For more information about the IRIS platform or to request a demo, please visit https://www.iris.net/demo.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience. Their flexible hospitality platform enables hotels and restaurants to provide a truly
digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
To learn more about IRIS, please visit www.iris.net
About Mandarin Oriental, Singapore
Mandarin Oriental, Singapore is a five-star luxury hotel located in the heart of Marina Bay, renowned for its iconic fan-shaped architecture and exceptional service. The hotel offers 500 elegantly designed rooms and suites with panoramic views of the city skyline and waterfront, alongside a diverse collection of award-winning restaurants and bars.
With world-class wellness facilities, including a luxury spa and outdoor pool, as well as extensive event and meeting spaces, Mandarin Oriental, Singapore is a premier destination for both leisure and business travellers seeking refined comfort and contemporary Asian hospitality.
To learn more about the, please visit Mandarin Oriental, Singapore.
