IRIS Solutions
Maximise the demand for digital solutions and boost your revenue...without adding to your team's workload.
Our solutions will enable you to:
• Free up resources, automate processes and reduce manual uploads.
• Boost revenue and drive guest spend to deliver long term ROI and
higher income generation - across your whole property.
• Elevate the guest stay with a digital experience your guests expect, so
you can stay ahead of the competition and drive loyalty.
All of your hotel services, always available with IRIS®
-
Mobile Ordering
Streamline F&B operations with mobile ordering from anywhere in your hotel. Unleash the power of upsells, QR code access, and unique menus for an unparalleled guest experience when it comes to food & drinks!
-
Digital Guest Directory
All of your hotel’s essential information has never been easier to access, right at your guests' fingertips. Speed up check-ins with all of your practical information online, and get ready to throw out that ancient paperback directory!
-
Mobile Concierge
Todays guests need instant answers. Provide top service with an always-available digital concierge. Manage requests online, making it a smoother guest experience and freeing up your staff’s time!
Simplify operations and maximise revenue
F&B Mobile Ordering
Enhance the profitability and efficiency of your F&B operations through faster and more precise order processing.
• Boost F&B revenue & guest spend
• Free up staff time & be more efficient
• Enhance the guest experience & broaden reach
Digital Guest Directory
Reach guests in a way that suits them
Digital guest directories contain a wealth of information – from hotel facilities and local attractions, through to F&B menus, local transport links, special promotions and links to booking systems.
• Engage with 100% of your guests
• Generate ancillary revenue
• Keep it fresh & sustainable
Instant requests, on the go!
Mobile Concierge
With 73% of guests wanting to interact with hotels via their smartphones, why not provide guests with a digital means of making requests or accessing information in the palm of their hands?
• 24/7 convenience
• Quicker, improved service
• Save resources and drive efficiencies
Integrate seamlessly with your management systems
IRIS boasts plug-and-play integration frameworks for POS, PMS, Payment and SOS. You can also leverage our existing APIs to build something more unique - alongside the IRIS® Guest API, the IRIS® Manager API allows hotels to enhance workflows and automate.
An improved guest journey
With our solutions, you can enhance the guest experience and boost revenue every step of the guest stay - see below for more information:
Trusted by world-renowned hotels
FAQs
-
IRIS offers mobile ordering, digital compendium/guest directory and mobile concierge solutions.
-
IRIS is modular - you can implement a single solution (e.g. mobile ordering) or combine multiple modules to suit your needs.
-
Yes, IRIS is flexible and scalable to suit a wide range of hospitality brands and property types, from luxury resorts to city hotels.
-
Yes, IRIS solutions are fully digital and mobile-optimised to offer seamless, contactless guest engagement.
-
They enable guests to access services instantly, order food, make requests, and get information - all from their device, without downloading an app.
-
Yes, IRIS digital directories and mobile dining solutions are designed to replace physical materials, reduce printing costs and enable a hotel to operate more sustainably.
-
By meeting guests where they are and in the moments that matter, our solutions boost average guest spend, drive guest engagement and increase order volumes. Through a combination of seamless ordering, upsell bookings for other hotel services (spa, table reservations, leisure activities), and targeted promotions, IRIS helps drive ancillary spend and foster guest loyalty.
-
Yes, the guest interface can be fully branded and customised to align with your hotel’s identity, brand colours and tone of voice.
-
Yes, IRIS provides a reporting and analytics dashboard - including order figures, service requests, and engagement levels - so you can review performance and plan accordingly.
-
Absolutely. IRIS is designed to slot into your existing workflows and digital touchpoints - from check-in to post-stay.
-
Yes, your content can be translated into multiple languages so guests can read the information in their native language.