Who we serve
Hotel Technology Solutions for Hotel Groups
Managing a hotel group is complex, with multiple properties and diverse needs.
IRIS Mobile Ordering and Digital Guest Directory enables groups to deliver a profitable, consistent and on-brand guest experience across their portfolios.
IRIS provides purpose built hotel technology designed specifically for multi-property, full-service hotel groups.
From centralised control to property-level flexibility, our solutions help you streamline operations, enhance guest engagement, and drive revenue across your entire portfolio.
“IRIS has completely transformed how we operate in-room dining and how we compete in a world of digital-first guests. It’s easy for our team to manage, our guests love the convenience, and the revenue results speak for themselves.
With IRIS, guest orders are sent directly to the POS in the kitchen. This seamless integration has eliminated order errors, improved delivery times, and freed up staff to focus on service rather than admin.”
- Ghassan Nahle, JW Marriott Indianapolis
Built for Multi-Property Groups
Profitable hotel operations
Operating across multiple locations requires more than standalone tools. IRIS enables hotel groups to manage, scale, and optimise their operations through a single, connected platform.
With IRIS, you can:
Deploy mobile ordering and digital directories across multiple properties quickly and efficiently
Drive 20%+ ancillary revenue across your entire portfolio and across multiple outlets
Directly connect with local POS, PMS and payment interfaces
Centralise content and manage multiple outlets, menus, pages and languages
Review performance with enterprise reporting and analytics
Unified Guest Experience
Enhanced guest stay
Delivering a seamless guest journey across multiple hotels is critical for brand reputation and guest satisfaction.
IRIS helps hotel groups:
Maintain brand-approved consistency across all platforms, at every guest touchpoint and property
Offer mobile F&B ordering, concierge services, and instant access to hotel information - all in one place
Engage more effectively with guests and deliver a convenient, efficient guest experience
Personalise guest interactions using shared data insights
Centralised Control & Local Customisation
Local flexibility
Hotel groups need to balance standardisation with flexibility.
IRIS enables both.
Here’s how:
Central teams can control brand standards, content, and service frameworks
Individual properties can tailor content and offers to their specific guests
Updates can be rolled out across the entire portfolio instantly
Local teams can edit and update when needed
The Westin Kierland Resort & Spa - Mobile Dining
The Westin Kierland Resort & Spa has transformed its in-room dining operation with IRIS Mobile Ordering, moving more than 60% of room service orders to digital.
Read more
Canopy by Hilton Istanbul Taksim - Digital
Guest Directory
Discover how Canopy by Hilton Istanbul Taksim uses the IRIS Digital Guest Directory to showcase its distinctive personality, support personalised service and help guests explore more of the hotel and its local neighbourhood.
Read more
InterContinental The Clement Monterey - Mobile Ordering
Learn how this InterContinental hotel in California enhances the guest stay with a seamless and convenient digital ordering platform.
Drive Revenue
More spend.
IRIS is designed to unlock new revenue opportunities at both group and property level.
How it works:
Digital F&B ordering and in-room dining revenue
Upsell services, amenities, and experiences
Higher guest spend across all hotel facilities and services
Data-driven optimisation of offers across properties
Increased guest engagement and loyalty
Scalable Technology
Less effort.
Whether you operate a small group of hotels or a global portfolio, IRIS scales with your business.
You can expect to:
Add new properties quickly with minimal setup
Roll out new features across all hotels simultaneously
Maintain brand standards and consistency at scale
Support expansion into new markets and regions
Save time and resources and boost operational efficiencies
A Complete Digital Guest Experience Platform
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Food & Beverage Ordering
Streamline F&B operations with mobile ordering, QR access, tailored menus and built-in upselling, helping improve service and increase guest spend.
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Guest Directory
A fully digital guest directory gives guests instant access to hotel information and services, with content that can be updated in real time.
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Mobile Concierge
Guests can request services, explore amenities, and engage with your hotel through a simple, connected digital experience.
Transform Your Multi-Property Hotel Operations
IRIS helps hotel groups simplify complex operations, deliver consistent guest experiences, and maximise revenue across every property.
Speak to our team to discover how IRIS can support your hotel group.
