Who we serve
Hotel Technology Solutions for Luxury & 5-Star Hotels
Luxury hotels use IRIS’ Mobile Ordering
and Digital Guest Directory solutions to complement rather than replace
personal service.
Provide a premium service and give your team more time to deliver meaningful
guest interactions.
With luxury service at the forefront, every system must be easy to use, quick to deploy, and capable of driving real revenue.
IRIS provides a technology platform designed specifically for luxury hotels - helping you enrich the guest experience, streamline operations, and free up staff time.
“IRIS Mobile Ordering has been a huge revenue-generator and time saver for our team.
We manage larger order volumes and generate 27% higher spend with digital orders over phone orders now that guests can order online.
It enables us to work more efficiently and frees our team to focus on what really matters - delivering exceptional in-room dining experiences.”
Christoph Hauser - Mandarin Oriental Savoy, Zurich
Technology to complement rather than replace personal service
Elevated guest experience
Anticipate your guests’ needs and deliver five-star convenience without compromising personal service.
IRIS gives you:
Give guests instant mobile access to key services and information from their own devices with digital directories
Enable effortless F&B ordering whenever and wherever guests choose
Reduce waiting, phone calls and unnecessary friction
Provide a personal service by freeing staff for more meaningful interactions
Effortless spending via discreet QR codes
More guest revenue
Make it easier for guests to discover, order and spend - guests can browse hotel services and submit requests, all from the comfort of their own device.
IRIS helps luxury hotels:
Showcase F&B, spa, experiences and local attractions digitally for your guests to discover and book
Extend ordering to rooms, pools, beaches, terraces and lounges
Increase spend through attractive menus, modifiers, activity bookings and upsells - with minimal manual effort
Capture revenue opportunities throughout the entire guest journey
Enhance guest loyalty
Luxury brand service
Digital directories and mobile ordering give teams more time to focus on what luxury hospitality does best.
With IRIS, you can:
Reduce routine calls, manual order taking and repetitive enquiries so staff can focus their time on high-value, personalised guest service
Keep menus and information accurate and integrate into existing hotel operational workflows
Deliver a polished, intuitive experience across guests’ own devices to improve guest satisfaction and reviews
Fully brand the experience to complement the hotel’s luxury positioning
Mandarin Oriental, Muscat - Mobile Ordering & Guest Directory
Mandarin Oriental, Muscat launched IRIS to streamline service and elevate guest convenience. Mobile ordering has reduced PBX workload, improved speed and accuracy, increased spend and created a more personalised, sustainable guest experience.
Read more
The Shelbourne, Dublin - IRIS Mobile Ordering & Digital Guest Directory
The Shelbourne Hotel, Dublin’s iconic 5-star property, partnered with IRIS to modernise its guest experience and advance its sustainability goals. By introducing the IRIS platform, the hotel replaced printed menus and directories with a seamless, digital system that enhances both efficiency, revenue and guest satisfaction.
Read more
Aruba Marriott Resort, Palm Beach - IRIS
Mobile dining
Aruba Marriott Resort, on the beautiful Palm Beach sands, has 1,625 bedrooms and a high-demand beach area. They wanted to streamline services and boost guest demand across room service, Starbucks and Waves Bar and Grill, ensuring a consistent and exceptional guest experience.
Read more
Adaptable to your needs
Grow with your hotel
Whether you're operating a small luxury retreat or five-star resort, IRIS scales with your business.
How it works:
Start with what you need today
Add features as your hotel or resort grows
Adapt and personalise the platform as your operations evolve
Future-proof your technology investment
Time back for personalised experiences
More time for luxury
Managing multiple systems can slow you down. IRIS reduces manual processes and brings everything together in one place.
Our platform supports:
Guest engagement and communication
Digital concierge services
Mobile ordering and service requests
Content and service management
A Complete Digital Guest Experience Platform
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Food & Beverage Ordering
Streamline F&B operations with mobile ordering, QR access, tailored menus and built-in upselling, helping improve service and increase guest spend.
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Guest Directory
A fully digital guest directory gives guests instant access to hotel information and services, with content that can be updated in real time.
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Mobile Concierge
Guests can request services, explore amenities, and engage with your hotel through a simple, connected digital experience.
Simple Technology.
Better Guest Experiences. More Revenue.
IRIS gives luxury hotels and resorts the tools they need to compete, grow, and deliver exceptional guest experiences - without complexity.
Speak to our team to discover how IRIS supports luxury hotels.
