IRIS Newsletter - The smarter way to serve today’s hotel guest
Making every guest interaction simpler, faster and more rewarding!
This month, we’re exploring how hotels can replace outdated processes with smarter digital experiences that work better for guests and teams alike. Discover why the traditional guest directory needs a rethink, see how Canopy by Hilton Istanbul and The Westin Kierland Resort are embracing mobile-first services, and explore 10 common operational challenges mobile ordering can solve.
Latest blog
Why most hotel guest directories are outdated and how to improve them
Printed guest directories are no longer enough for today’s mobile-first traveller.
Guests expect hotel information, services and experiences to be available instantly from their own device. Discover why the traditional hotel directory is outdated and how a mobile-first approach can improve the guest experience, support hotel teams and drive ancillary revenue.
Client news
Canopy by Hilton Istanbul Taksim partners with IRIS
Canopy by Hilton Istanbul Taksim has partnered with IRIS to deploy our Digital Guest Directory, giving guests instant access to hotel information, dining, concierge services and local recommendations from their own devices.
The mobile-first solution replaces printed guest directories with a branded platform that can be updated in real time.
Thought leadership
10 signs your hotel needs F&B mobile ordering now
From disconnected systems and language barriers, to out-of-date content, slow service and a lack of upsells, this article explores the areas that mobile ordering can give your operations a boost.
It looks at the commercial impact and how hotels can increase spend per order and create a more consistent guest experience across every touchpoint.
Success Story
The Westin Kierland Resort moves 60% of orders to digital
The Westin Kierland Resort & Spa has transformed its in-room dining operation with IRIS Mobile Ordering, moving more than 60% of room service orders to digital.
By giving guests the ability to browse, customise, order and pay from their own device, the resort has reduced call volumes, removed manual order entry and created a faster, more convenient dining experience.
Feature focus
Toast POS integration
Our integration with Toast POS supports both ordering and payments.
Through this integration, IRIS can now complete orders and process payments through Toast POS. This lets guests place orders and pay for them in IRIS when syncing with the hotel's Toast system.
In addition, it expands POS integration options and gives properties greater flexibility in connecting their POS systems.
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for all staff that want an introduction to Mobile Ordering, or a refresher on how to do things.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Online resources - https://support.iris.net Next webinar date - 21st October 2026
