The Galt House Hotel selects IRIS Mobile Ordering to drive F&B sales, profitability, and guest satisfaction
Louisville’s landmark hotel enhances service, streamlines operations, and maximises revenue potential with IRIS’ digital F&B platform
The Galt House Hotel, a Wyndham Grand Hotel and the largest hotel in Louisville, Kentucky with over 1,300 rooms, has partnered with IRIS, the global leader in mobile ordering and guest experience platforms, to revolutionise its food and beverage operations.
Seeking to boost room service revenue, improve guest service, and run a leaner, more efficient operation, The Galt House Hotel deployed IRIS’ F&B mobile ordering platform across its property. Having previously used IRIS, the team was confident in its simple implementation, intuitive design, and ability to support operations in times of staffing challenges and resource constraints.
“We’ve had nothing but success with IRIS. The support is always there, and they accommodate all our needs.
It’s a reliable, efficient service, easy to amend on the back end, and simple for all our managers to pick up. Most importantly, it enables us to serve guests better, drive revenue, and operate more profitably.”
With IRIS mobile ordering, the hotel can now:
Drive more revenue:
Guests can order room service directly from their phones, with visually rich menus and upsell opportunities that significantly increase average guest spend.
At busy periods, such as local concerts and the annual Kentucky Derby, the platform has enabled the hotel to generate thousands of dollars in additional F&B revenue in a single service.
Promote all F&B outlets:
The app showcases menus, opening hours, and booking options for all seven of the hotel’s restaurants and bars, which ensures guests have full visibility of every outlet, and helps keep spend in-house.
Boost sales across property:
With more guests opting for in-room dining, the hotel frees up restaurant capacity, serving more covers, maximising guest spend, and improving flow with fewer queues and a smoother dining experience.
Operate more efficiently:
By streamlining order management, the platform reduces pressure on the front desk, removes the bottleneck of phone orders, and supports the smooth processing of multiple orders simultaneously - all with a leaner team.
Enhance guest satisfaction:
Guests receive faster, more accurate service, contributing to the hotel’s highest F&B survey scores since rolling out the platform.
“We’re proud to partner with The Galt House Hotel, a flagship property that perfectly demonstrates how mobile ordering can transform F&B operations.
By empowering guests to order and explore dining options at their convenience, the hotel is not only boosting profitability but also delivering a higher level of service that today’s travellers expect.
By leveraging IRIS’ mobile ordering platform, The Galt House Hotel has been able to seamlessly integrate room service, poolside and lobby sales, and restaurant promotion into one digital guest experience. This has resulted in a more profitable, streamlined operation that keeps guests delighted and revenues flowing.”
To learn more about IRIS mobile ordering, click here.
About IRIS:
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience. Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average. To learn more about IRIS, please visit www.iris.net or info@iris.net
About The Galt House Hotel:
The Galt House Hotel is a Louisville landmark and its only waterfront hotel. The completely renovated hotel features 1,310 rooms, 7 restaurants and bars, the Pelo West Spa, a fully equipped fitness facility, and 53 meeting
rooms. Every space in the Galt House Hotel is designed to give guests an exceptional, luxury experience at every turn. To learn more about the hotel’s history and amenities, visit https://galthouse.com/.
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For more information on The Galt House, click here.
