IRIS Newsletter - Serve smarter: Proven ways for hoteliers to grow guest spend
Are you using all the tools available to maximise sales and boost guest spend? This month, we showcase top tips and client success stories outlying the best ways to make the most of your operations with digital dining and guest directories.
Read on for our latest insights...
Partnerships
IRIS delivers 44% increase in mobile ordering revenue for White Lodging
The US-based hotel management company, White Lodging, strengthens its collaboration with IRIS following a 44% rise in mobile ordering revenue.
The group is accelerating its digital ordering proposition across its robust portfolio of hotels and deploying our platform across all its premium and luxury brands to elevate digital hospitality.
Top tips
Improve the performance of your F&B in 10 easy steps 📈
As ADRs peak, operators need to maximise the performance of their F&B operations - this is where mobile ordering can help!
Here's 10 tips to drive revenue with digital ordering - from expanding your outlets and upselling, to marketing and guest personalisation.
These insights will help boost orders and pick up the room rate shortfall.
Success story
How The Laylow, Autograph Collection tripled their F&B revenue🌸
Nestled in the heart of Waikiki, The Laylow has tripled F&B revenue, improved guest convenience and streamlined processes with IRIS mobile ordering.
With fewer manual processes, the hotel continues to meet evolving guest expectations while optimising operational efficiency.
Feature focus
Automatic and manual discounts
Do you want to offer a discount to loyal customers?
This tool allows you to display automatic discounts directly from the POS.
Predefined discounts are applied and visible during the transaction process, enhancing accuracy and transparency for both staff and guests.
Events
Join IRIS in Prague for ILHA's INSPIRE event
IRIS' Kate Fuller and Marcus Bird are heading to Prague for the International Luxury Hotel Association’s INSPIRE Europe event.
We're looking forward to meeting hoteliers to discuss the latest trends shaping luxury hospitality and guest experience.
We have a limited number of complimentary passes available - get in touch to get yours!
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for your team members.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Choose from these dates:
Our favourite features:
Charge-to-Room payment
Our integration with Jazzware PMS provides a charge-to-room solution, allowing guests to add Mobile Ordering orders directly to their hotel room bill.
Related Items on Cart Page
Boost spend by adding personalised recommendations directly on the guest's Cart Page, based on what's already in their order.
Loyalty Icons
Do you have a loyalty program? We have launched eight new loyalty icons to display on your app to showcase your program.
