IRIS Newsletter - Make your guest services sparkle this season
’Tis the season to streamline operations, delight your guests, and unwrap new opportunities for growth. And mobile ordering and digital guest directories can help ease the workload and maximise revenue!
Dive into our latest news below and have the most successful season yet!
Partnerships
The Galt House Hotel selects IRIS to drive sales and guest satisfaction
Louisville’s landmark Galt House Hotel – a Wyndham Grand property – has selected IRIS Mobile Ordering to transform its F&B operations.
With IRIS, the hotel has achieved its highest-ever F&B satisfaction scores and generated thousands of dollars in additional revenue during peak events like the Kentucky Derby.
Thought leadership
Mobile ordering unlocked: Insights from 4m orders
Mobile ordering has fast evolved from a convenience to an expectation as evidenced by a 42% year-on-year increase in mobile orders across our client base. IRIS data from 4 million orders across 2,000 hotels shows guests are spending more and waiting less.
Here, IRIS unveils trends that reveal how guest habits are shifting and how hotels can harness these insights to drive profitability.
Success story
Courtyard Irvine Spectrum
Situated in the vibrant heart of Irvine, California, the Courtyard Irvine Spectrum deployed IRIS mobile dining to enhance efficiencies and boost revenue at their Bistro.
Check out how mobile ordering has driven consistent revenue growth and an increase of 54% on the previous year.
Product focus
How to transform your hotel Guest Directory into Guest Revenue
Tired of your old paper directory collecting dust, needing a re-print or looking out-of-date?
Then adding all your hotel and local area information onto one handy digital app could be the answer! Easy to edit and keep up-to-date, it'll also save you money and resources.
Plus, it provides lots of ways to promote your facilities and drive additional revenue. What are you waiting for?
Client News
HEI win F&B award for mobile ordering success
HEI Hotels & Resorts have won Hospitality Technology's Hotel Visionary Award in the F&B category for their in-room dining success with IRIS.
The judges commented:
"IRIS fully integrates with HEI's POS, ensuring accurate real-time ordering and feeing up staff to focus on delivering exceptional services.
The initiative has been a massive success, leading to significant increases in guest spend and revenue growth."
Top Tips
5 ways hotels can operate more sustainably
Sustainability is no longer an option for hotels, it’s become a necessity. Digital solutions can provide an effective way for hotels to reduce their environmental impact while enhancing guest experiences.
So how can digital solutions enable hoteliers to foster a more sustainable experience?
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for your team members.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Choose from these upcoming dates:
11th December 2025
14th January 2026
18th February 2026
18th March 2026
Our favourite features:
Charge-to-Room payment
Our integration with Jazzware PMS provides a charge-to-room solution, allowing guests to add Mobile Ordering orders directly to their hotel room bill.
Related Items on Cart Page
Boost spend by adding personalised recommendations directly on the guest's Cart Page, based on what's already in their order.
Loyalty Icons
Do you have a loyalty program? We have launched eight new loyalty icons to display on your app to showcase your program.
