Mandarin Oriental Savoy, Zurich elevates in-room dining with IRIS, driving 27% higher guest spend
The luxury hotel boosts efficiencies and delivers more F&B revenue with digital orders compared to phone orders
Mandarin Oriental Savoy, Zurich, the five-star hotel located in the heart of Switzerland’s largest city, has elevated its in-room dining experience through the implementation of IRIS Mobile Ordering, delivering greater operational efficiency, increased sales, and a seamless digital guest journey.
As part of Mandarin Oriental’s commitment to providing a consistent and high-quality guest experience across its portfolio, the Zurich property adopted IRIS, a global leader in digital F&B ordering solutions and guest experience platforms for hospitality. Following its success at other Mandarin Oriental hotels worldwide, the solution was introduced to ensure guests had access to a dynamic, intuitive, and modern ordering experience.
IRIS Mobile Ordering allows guests to place in-room dining orders digitally, removing the need for phone calls and significantly streamlining operations. The solution is fully integrated with the hotel’s Infrasys POS, enabling orders to flow directly to the kitchen and in-room dining team, while also providing email notifications as a backup.
Commenting on the impact of the solution:
“We’re delighted by how quickly guests have embraced mobile ordering, as evidenced by the 27% increase in average transaction value and strong year-on-year growth in in-room dining. In its second year, digital orders and revenue have quadrupled, underlining its impact on both adoption and spend.
IRIS Mobile Ordering has been a huge time saver for our team, particularly when staffing is limited. It allows us to maintain our service standards while working more efficiently.
Guests can input all their requirements digitally, which reduces errors, speeds up fulfilment, and enables our team to focus on delivering an exceptional in-room dining experience.”
Since deployment, the hotel has experienced substantial operational and commercial benefits. By eliminating manual order taking, the platform has saved the team hours per week, while ensuring service standards and guest expectations are consistently met.
Orders placed digitally are processed faster, enabling the team to manage higher volumes more efficiently. This has opened additional capacity for in-room dining, allowing staff to focus on preparation and delivery rather than administrative tasks. As a result, Mandarin Oriental, Zurich has quadrupled it’s in-room dining sales in its second year of operation.
“We’re delighted with the strong guest adoption and continued growth in order volume and revenue that Mandarin Oriental, Zurich has achieved with IRIS. With plans to further expand their mobile ordering capabilities across their property in the year ahead, they’re certainly going drive more success and deliver additional performance and guest satisfaction gains.”
IRIS Mobile Ordering has boosted additional guest spend through visual menus, upselling opportunities, and advanced ordering features. Guests can personalise meals with modifiers and add-ons, as well as schedule deliveries in advance, such as pre-ordering breakfast or evening meals with a clearly defined delivery time.
As such, guest adoption has been strong, with many travellers preferring digital ordering over traditional phone calls. The solution is especially popular among international guests and younger demographics, who value the convenience, clarity, and reduced risk of miscommunication particularly when language barriers are present.
In addition, the hotel has strengthened its sustainability efforts by removing paper menus from guest rooms. Menus are promoted digitally via in-room television screens and elegant wooden QR-code cubes, designed to complement the hotel’s interior aesthetic while guiding guests directly to the mobile ordering platform. Paper menus are now available only upon request, reducing waste, costs, and in-room clutter.
Discover the full success story here.
About IRIS:
IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world's leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS's mobile, tablet and web app technology to boost additional revenues by 20% on average.
More information: www.iris.net or info@iris.net
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