IRIS Newsletter -Transforming guest engagement into revenue wins
This month, we're showcasing how leading hotels are transforming guest engagement and reimagining F&B as a key ancillary revenue driver. We've got real-life hotel success stories, top tips on guest comms, seamless integrations and a webinar with an expert line-up to inspire you!
Thought leadership
7 ways digital guest directories deliver real results
Digital guest directories have moved on from static in-room guides. Today they help hotels communicate in real time, showcase amenities, reduce front desk pressure and unlock new revenue opportunities.
Discover how digital guest directories enhance the guest experience while supporting operational efficiency and ancillary revenue.
Success story
InterContinental New Orleans
InterContinental New Orleans deployed IRIS’ mobile ordering platform to provide guests with more flexibility and convenience, and compete with third party delivery companies.
It has also helped operationally by removing inefficiencies, reducing errors, and enabling staff to focus more on guest-facing service.
Partner news
Fast Pay with FreedomPay
The FreedomPay integration enables secure, flexible and reliable payment processing across supported touchpoints.
Apple Pay and Google Pay can also be activated through this integration, providing guests with faster and more convenient payment options. These digital wallets help streamline checkout and reduce friction during the payment journey.
Webinar
How luxury hotels are re-imagining F&B as an ancillary revenue driver
Join IRIS and ILHA's webinar on April 14 to discover how hotels are enhancing F&B to increase guest spend while maintaining a high-touch experience.
For hoteliers looking to boost revenue, expand service reach, and improve operational efficiency, this session offers practical insights into the future of luxury F&B.
Team News
IRIS welcomes Bob Menz as Senior Product Manager
IRIS has appointed Bob Menz as Senior Product Manager, bringing more than 20 years of hospitality technology experience to the team. With a background spanning hotel operations, POS, PMS and integrations, Bob will lead product initiatives that strengthen the IRIS platform, helping hotels enhance guest dining experiences while improving operational efficiency.
Training and Support
Monthly training webinars 💻
IRIS offers FREE training webinars for your team members.
The monthly webinars cover updating the menu, changing prices and requesting syncs.
Choose from these upcoming dates:
22nd April 2026
20th May 2026
