By replacing traditional phone-based ordering with seamless mobile ordering integrated directly into its POS system, Mandarin Oriental, Singapore reduced miscommunication, streamlined operations and unlocked a 138% year-on-year increase in room service revenue.
They have modernised the guest experience and met expectations for convenience, speed and accuracy.

InterContinental New Orleans deployed IRIS’ highly flexible platform to provide guests with more flexibility and convenience, and compete with third party delivery companies.
It has also helped operationally by removing inefficiencies, reducing errors, and enabling staff to focus more on guest-facing service.

Aloft New York LaGuardia Airport introduced mobile dining to fulfil modern guest expectations while easing operational pressure.

With limited staffing and growing competition from 3rd-party delivery apps, the hotel needed a digital solution that could retain F&B spend in-house without adding strain to its operations. IRIS Mobile Dining delivered a seamless ordering experience that increased convenience for guests, improved restaurant flow, and unlocked incremental revenue.

Discover how IRIS Mobile Ordering has been a huge revenue-generator and time saver for Mandarin Oriental Savoy, Zurich.

They generate 27% higher spend with digital orders over phone orders now that guests can order directly via the MO app for a seamless, holistic digital experience.

The Shelbourne Hotel, Dublin’s iconic 5-star property, partnered with IRIS to modernise its guest experience and advance its sustainability goals. By introducing the IRIS platform, the hotel replaced printed menus and directories with a seamless, digital system that enhances both efficiency, revenue and guest satisfaction.