The digital experience your guests and staff are craving
Hilton Hotels & Resorts
Mobile Ordering and Digital Guest Directory solutions for a seamless and consistent guest experience that boosts revenue and frees up staff time.
Fully branded and Hilton-approved.
One central hub where guests can discover hotel information, browse menus, order F&B, request services and pay directly from their own device - all without downloading an app.
Increase your revenue by over 20% with F&B mobile ordering:
Enable guests to browse, customise, order and pay from anywhere across your property:
✔️ Covers ALL outlets - in-room dining, pool, beach, lobby, restaurants, take away, dark kitchen, office block delivery.
✔️On-brand and fully customised to your colours and identity.
✔️ Accessible via a QR code - more sustainable, lower costs.
✔️ Frees up staff time - reduces manual uploads, helps with labour shortages.
✔️ True POS integration to multiple vendors.
✔️ Improved order accuracy and delivery speed.
✔️ Typical ROI within three months
Mobile ordering is easy to implement, and its popularity is undeniable.
73% of travellers* want to use their mobile device
to manage their hotel experience and self-serve.
*Oracle Hospitality and Skift report
“Our digital guest directory truly reflects our Canopy brand while making it incredibly easy for guests to find information, discover local recommendations and access hotel services with just one click.
It adds another layer of uniqueness to the hotel experience and supports our team by enabling guests to explore everything we offer, all in one convenient place.”
Berk Akgun, Front Office Manager, Canopy by Hilton Istanbul Taksim
Centralise your content with Digital Guest Directories:
Reach guests in a way that suits them and provide instant answers and recommendations in the palm of their hand!
Fulfil guest queries and free up the front desk whilst giving your guests a taste of what the hotel and local area has to offer:
✔️ Hotel information and facilities
✔️ Dining menus, spa and leisure
✔️ Concierge services
✔️ Local recommendations
✔️ Hotel promotions and offers
No more printed compendiums or costly re-prints.
More guest engagement and loyalty.
Want to get started?
Sign up on the Hilton portal or schedule a 30-minute demo with our team.
Already a customer?
If you are an existing customer looking to upgrade or add outlets, contact us and we’ll send you the Upgrade Request form.
Preview Mobile Ordering
To preview the Guest Directory and Mobile Ordering platform from a customer perspective contact us to book in a demo with our team.
Are you a non-Hilton property?
Schedule a 30-minute demo and we’ll show you how you can get up and running on our digital platform in no time.
Hotel Success Stories
Over 2500 hotels have deployed IRIS’ digital guest experience platform to boost revenue and optimise resources - are you ready to join them?
Check out what these hoteliers across the globe have to say below…
-
Canopy by Hilton Istanbul Taksim
“IRIS has given us much more than a digital guest directory. It allows us to showcase our hotel's unique personality while giving guests instant access to everything they need in one beautifully designed platform.”
-
Sheraton Grand Mirage, Port Douglas
“IRIS Mobile Dining has had a huge impact on top-line revenue, and our F&B operations are more profitable than ever before. Revenue has increased by 51% over the last year, and order volumes are up by 27%.”
-
The Ava Hotel Paso Robles, Curio Collection by Hilton
"Our Digital Guest Directory is much more than somewhere to store information. We’re continually evolving it with seasonal promotions, local winery partnerships, events and recommendations.”
-
The Ritz-Carlton, Dubai
"The growing popularity of mobile dining amongst guests, who have become accustomed to the convenience and speed of digital ordering in all aspects of their daily lives, has led to a surge in F&B revenue of 128% year on year."
-
Mandarin Oriental, Singapore
“Digital ordering has driven a 138% uplift in revenue YOY. The average transaction value for mobile orders is significantly higher than traditional phone orders, supported by clear menus, rich descriptions and a wide variety of choices.”
-
Newark Liberty International Airport Marriott
“By passing on transactional processes to guests, we have saved 2 full-time staff members and improved delivery times. All our guests enjoy the convenience and ease of online ordering”
-
Westin Resort Nusa Dua, Bali
"Average guest checks are 30% higher with digital ordering compared to traditional, call down orders and ticket times have halved."
-
W Boston Hotel
“Mobile dining enriches the guest experience and provides an easy means of ordering, which has led to a 46% increase in F&B revenue.”
-
Renaissance Los Angeles Airport Hotel
“The platform is a great additional revenue driver. It helps us save resources and compete against online food delivery companies like DoorDash and UberEats.”
Support for existing customers
If you’re an existing Hilton customer and would like to contact the Support team, please see the below options to raise your request:
Contact us via email - support@iris.net
Search IRIS Online Support Portal
Our online support portal has a wealth of knowledge-based articles, helpful FAQs, Walk-me videos, and release notes, which you might find useful.
With reference to some of our latest features and updates, please click here for our release notes.