InterContinental New Orleans deployed IRIS’ highly flexible platform to provide guests with more flexibility and convenience, and compete with third party delivery companies.
It has also helped operationally by removing inefficiencies, reducing errors, and enabling staff to focus more on guest-facing service.

IRIS has announced outstanding year-on-year growth with Mandarin Oriental, highlighting the power of digital innovation in elevating luxury dining experiences.
F&B spend and operational efficiencies have significantly increased following deployment of IRIS’ digital ordering platform across its portfolio of 20 hotels across Europe, the Americas and Asia Pacific

IRIS shares its 2026 outlook on smarter hotel tech, highlighting how mobile ordering and digital guest directories are helping operators improve guest service and grow ancillary revenue. From amenity pre-ordering and expanded F&B opportunities to real-life success stories and new feature updates, this edition focuses on practical ways to reduce friction and deliver more personalised guest experiences across the entire property.

Aloft New York LaGuardia Airport introduced mobile dining to fulfil modern guest expectations while easing operational pressure.

With limited staffing and growing competition from 3rd-party delivery apps, the hotel needed a digital solution that could retain F&B spend in-house without adding strain to its operations. IRIS Mobile Dining delivered a seamless ordering experience that increased convenience for guests, improved restaurant flow, and unlocked incremental revenue.

Discover how IRIS Mobile Ordering has been a huge revenue-generator and time saver for Mandarin Oriental Savoy, Zurich.

They generate 27% higher spend with digital orders over phone orders now that guests can order directly via the MO app for a seamless, holistic digital experience.

As hotels navigate continued pressure on rooms revenue, F&B has firmly stepped into the spotlight as one of the most powerful drivers of ancillary income.

Here’s our top tips to drive adoption from mobile ordering to unlock incremental revenue, delight guests and transform your digital F&B operations.

Learn how the Sheraton Mallorca Arabella Golf Hotel has boosted revenue by 21% YOY and revitalised guest communication across their resort through digital innovation.

Seeking a fully integrated, contactless solution that aligned with Marriott brand standards, the IRIS platform is now the hotel’s central digital touchpoint, empowering guests to explore, order, and engage effortlessly throughout their stay.

As we head into 2026, guest expectations are rising and hotels need technology that works harder behind the scenes, making the guest journey feel effortless and intuitive.

Here, IRIS breaks down what’s firmly in and what’s on the way out for mobile ordering and digital guest directories. The message is clear: 2026 will belong to hotels that reduce complexity, empower their teams, and give guests more control, choice and convenience at every touchpoint.

Johan Ohlin, IRIS’s Chief Technology Officer, leads the technology strategy to help hotels boost revenue, improve operations and enhance the guest journey.
In this interview with Hotel Technology News, Johan discusses the breath of our platform and AI, it’s capabilities and future ambitions for the future of mobile tech.

As 2025 draws to a close, IRIS reflects on a year of growth, innovation and global expansion. With record digital ordering volumes, new platform features, prestigious hotel partnerships and multiple industry awards, IRIS strengthened its position as a trusted technology partner for hotels worldwide.

The Landmark London has introduced IRIS Mobile Ordering to streamline its room service operations and offer guests a more intuitive way to order. The new system has improved accuracy, reduced wait times, and allowed the team to handle far higher volumes, even during peak periods.

The hotel has also boosted sustainability by replacing printed materials with elegant QR code cubes in each room.

Make guest services sparkle this season with smarter digital tools. From mobile ordering that boosts spend to guest directories that drive new revenue, see how leading hotels are streamlining operations, delighting guests, and setting themselves up for their most successful season yet.

Learn how InterContinental The Clement Monterey hotel in California enhances the guest stay with IRIS digital ordering.

Guests can order from the the C Restaurant and Bar and enjoy a relaxing dining experience in the comfort of their room, overlooking the picturesque waters of Monterey Bay.

IRIS is proud to announce that we have won the Champions of Mobile Award at the Travolution Awards 2025!

This recognition celebrates the very best in digital travel and hospitality technology and highlights the impact IRIS continues to deliver for hotels around the world.

Mobile ordering has fast evolved from a convenience to an expectation. IRIS data from 4 million orders across 2,000 hotels shows a 42% annual rise, with guests spending more and waiting less.

Here, IRIS unveils trends that reveal how guest habits are shifting and how hotels can harness these insights to drive profitability.